Q. How do I make payment?
We accept payment by credit card or debit card. You can also send us a cheque by post, made payable to Protected Trust Services.
Q. Do you have a brochure?
Our new brochure is available to view
here or you request a copy
here.
Q. How do I make a booking?
If you have a query about a holiday or would like to make a booking, contact our Reservations team
here with your requirements and contact details. Alternatively, you can call
01246 474747 to speak to a member of our team.
Q. Can I check availability and make a booking online?
Yes. You can use our simple availability and booking engines to find and book your coach holiday. Once you’ve chosen your holiday, click on the departure dates tab and select book now. Follow the instructions to then make your booking. Please contact our friendly team for more information on our holidays abroad.
Q. Will you send me a reminder for the balance payment?
The date that your balance is payable by is shown on your booking confirmation.
Q. Will you automatically take the balance payment using the card that I paid the deposit with?
No. You must contact us to authorise us to take the payment.
Q. Do we have to swap coaches at an interchange?
No! Once you board our tour coach, sit back and relax as you’ll be on your way.
Q. Is there a toilet on-board the coach?
All our tour coaches have on-board toilets.
Q. Why do you charge Single Supplements?
We only ever charge a supplement if a hotelier imposes this charge to us as a company. Single room supplements are a bone of contention within the travel industry and we would like to assure you that we proactively seek accommodation with low or no single room supplements for our guests.
Q. Do you take children on your UK Coach holidays?
Children of all ages are welcome on our UK Coach holidays and day trips unless otherwise stated or if the hotel is an Adult only establishment. Customers aged 18 and under at the time of travel must be accompanied by an adult, parent or guardian aged over 18 years old.
Q. Will I receive tickets before I travel?
Yes, you will receive Travel Documents and luggage labels around 10 days before departure.
Q. Do I have to have travel insurance?
If you are a British citizen and are going on a UK holiday, you are not required to have insurance although we would always recommend you do in case for any reason should you need to cancel.
For all travellers going abroad, it is compulsory you have adequate travel insurance in place.
Q. Do you offer a free taxi pick-up service from home?
Yes we do offer a complimentary round trip taxi pick-up service on all of our UK Coach holidays on durations over 1 night or more *subject to area. Please contact our team for more information.
Q. Do you cater for disabled passengers on your tours?
We do have holidays that are suitable for wheelchair users, however the person using the wheelchair will need to be able to get on and off the coach if a coach tour is booked. Our coaches are not suitable for someone who is wheelchair reliant as we can only take folding wheelchairs that are stored in the luggage compartment.
We cannot guarantee that assistance will be available for the disabled person/wheelchair user and such bookings will only be accepted if that person is travelling with an able-bodied person who is fully able to attend to the needs of his/her co-traveller.
The accommodation we use on our tours may not have ground floor rooms and in some instances lifts will not always be available. Occasionally access to your hotel may involve walking distances from the coach park and some hotels have a flight of steps to the Reception.
It is very important that checks are made with regard to the suitability of a tour for you prior to you make any booking with us.